The lobby, public space,the restaurants are gorgeous.The Gold Tower Rooms are not. Between the dishonesty of the first check in agent about the room - to the double speak of the follow up with another agent later proclaiming the pool is not an amenity ( resort fee is how the charge is labeled) ( but two bottles of water are) it’s very very disappointing. When I requested a reduction in the resort fee due to the pool being closed, I was told that the pool isn’t considered to be “ an amenity”. When I inquired about the 38.00 daily resort fee when the main reason why we booked here was closed- I was told it was for all the “ other amenities- the two bottles of water placed in the room daily, the WiFi, newspaper ( a rack tucked away near the restrooms)”. We then found out the stunning pool was closed ( from a distance it looks amazing). It is a tired, worn room with mold around the tub and in need of renovations. We requested a room in the Rush Tower and were told that it would be a late late check in and that the Gold Tower was essentially the same. The lobby, the restaurants are absolutely stunning.
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